vAs mentioned before, this course was one of the most exciting things this year. The whole idea of Quality management, its necessity, the various levels, the internal and external scenarios and how total quality management helps in the overall improvement of an organization. Quality management not only pertains to improvement of processes but also improvement of people as a whole. Yes, participating in discussions did help me to understand the subject matter with greater depths. I did attend some weekly live chats but not all. The best part about weekly live chat is that there happens a great level of interaction which allows to improve the overall understanding of the subject.